And what if your talent were to take shape with us?
Yayınlanma tarihi 17.07.2026
Görev
At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve.
Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands-on experience counts: even the CEO pushes trolleys.
About Newrest
Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.
Our services cover a wide range: airline catering, buy-on-board and duty-free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions.
More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.
Our activity in Germany :
- Main activity : Airline Catering
- Key clients: United Airline, LATAM, Saudia Airlines, Egypt Air…
- Headcount : 600 people
As a Customer Service Manager, you will be the main point of contact between our customers and internal operational teams, ensuring smooth communication, excellent service delivery, and strong long-term customer relationships. You will be responsible for managing customer requirements, monitoring service performance, coordinating operational activities, and ensuring that contractual standards and customer expectations are consistently met.
Key responsibilities:
- Manage and develop relationships with assigned customers, ensuring high levels of customer satisfaction and service quality.
- Act as the link between customers and internal departments (Operations, Kitchen, Equipment, QHSE, Commercial), ensuring smooth information flow and alignment.
- Monitor service delivery, identify improvement opportunities, and support corrective actions when needed.
- Handle customer requests, complaints, and incidents in a timely and professional manner.
- Maintain customer documentation, specifications, manuals, data sheets, and systems accurately.
- Monitor KPIs, prepare reports, and provide regular updates to management.
- Coordinate customer meetings, service reviews, menu presentations, and quality-related activities.
- Support operational teams in meeting customer requirements and contractual obligations.
- Ensure compliance with company procedures, food safety, hygiene, quality, and QHSE standards.
- Promote a strong safety and quality culture by identifying risks and supporting continuous improvement initiatives.
This role requires strong communication skills, a customer-oriented mindset, attention to detail, and the ability to work closely with different teams in a fast-paced operational environment.
Profil
- Minimum 2 years of experience in commercial or customer services positions
- Experience in catering companies is mandatory
- A previous experience on Airlines customer services is appreciated
- English and German fluent
- Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
- Client satisfaction will be your priority
- Attention to detail
- Focussed on compliance at all time
- Resilient to stressful situations
- Well organized, rigorous and methodical yet flexible to adapt to local constraints
- Commercial awareness
- Hands on personality
- Excellent computers skills (Office Suite)
ABOUT NEWREST :
Specialist in out-of-home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.