And what if your talent were to take shape with us?
Posted on 17/07/2026
Mission
At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve.
Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands-on experience counts: even the CEO pushes trolleys.
About Newrest
Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.
Our services cover a wide range: airline catering, buy-on-board and duty-free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions.
More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.
Our activity in Germany :
- Main activity : Airline Catering
- Key clients: United Airline, LATAM, Saudia Airlines, Egypt Air…
- Headcount : 600 people
As a Customer Service Manager, you will be the main point of contact between our customers and internal operational teams, ensuring smooth communication, excellent service delivery, and strong long-term customer relationships. You will be responsible for managing customer requirements, monitoring service performance, coordinating operational activities, and ensuring that contractual standards and customer expectations are consistently met.
Key responsibilities:
- Manage and develop relationships with assigned customers, ensuring high levels of customer satisfaction and service quality.
- Act as the link between customers and internal departments (Operations, Kitchen, Equipment, QHSE, Commercial), ensuring smooth information flow and alignment.
- Monitor service delivery, identify improvement opportunities, and support corrective actions when needed.
- Handle customer requests, complaints, and incidents in a timely and professional manner.
- Maintain customer documentation, specifications, manuals, data sheets, and systems accurately.
- Monitor KPIs, prepare reports, and provide regular updates to management.
- Coordinate customer meetings, service reviews, menu presentations, and quality-related activities.
- Support operational teams in meeting customer requirements and contractual obligations.
- Ensure compliance with company procedures, food safety, hygiene, quality, and QHSE standards.
- Promote a strong safety and quality culture by identifying risks and supporting continuous improvement initiatives.
This role requires strong communication skills, a customer-oriented mindset, attention to detail, and the ability to work closely with different teams in a fast-paced operational environment.
Profile
- Minimum 2 years of experience in commercial or customer services positions
- Experience in catering companies is mandatory
- A previous experience on Airlines customer services is appreciated
- English and German fluent
- Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
- Client satisfaction will be your priority
- Attention to detail
- Focussed on compliance at all time
- Resilient to stressful situations
- Well organized, rigorous and methodical yet flexible to adapt to local constraints
- Commercial awareness
- Hands on personality
- Excellent computers skills (Office Suite)
ABOUT NEWREST :
Specialist in out-of-home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.