Restaurant Service Leader (3 Post)

  • Contrat permanent
  • Temps plein
  • Entre 300$ et 320$ brut/mois
  • Food allowance 30$
  • Au moins 2 ans d'expérience
  • BUT, Licence, Bac+3
  • Gestion de la salle
Publiée le 03/12/2024

Mission

ESSENTIAL DUTIES AND RESPONSIBILITIES Managed store land side/Either Air side:

-       Warm welcome with Cambodian Greeting Word.

-       Presents menu, answers questions, and makes suggestions regarding food and service with the goal of up selling on each order.

-       Always attentive to guests’ needs and problems, taking necessary action to ensure guest satisfaction within the parameters of                    authority assigned to the position.

-       Oversee both front of house operations, including service staff, kitchen crew.

-       Oversee our service/kitchen staff’s compliance with all QHSE rules and regulations.

-       Acting as service cashier when needed.

-       Provide exceptional customer service and lead staff to do the same.

-       Respond to customer complaints quickly and resolve them effectively

-       Develop strategies for improving our customers’ experience.

-       Work with staff for future needs for kitchen supplies, goods, and cleaning products.

-       Maintain inventory of all needed supplies.

-       Identify methods our restaurant can use to cut waste, decrease costs, and improve profits.

-       Manage the work schedules of our restaurant’s staff.

-       Provide service to all guests in accordance to established standards of quality.

-       Report for work in time in proper uniform and well groomed.

-       Ensure all operating supplies and equipments are spotless.

-       Assist in keeping back of house areas clean (Counter).

-       Familiar with all restaurant policies and procedures in reference to training, safety and security.

-       Understand the importance of service mindedness, exhibiting courtesy toward all guests.

-       Overview on site activities such as:

  • Check quality control & stock update.
  • Check taste and quality of daily meals.
  • Check & follow Hygiene, cleanness & tiding standards and oversee corrective actions when requested by QHSE.
  • Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.
  • Actively participate in-group sessions to assist management with the quality enhancement of product and service to achieve optimum levels of guest satisfaction.
-       Follow all the guideline from supervisor, F&B manager or OM.

Profil

-       Must be Cambodian and speak KHMER fluently.

-       Previous Experience as a in Industrial Catering/Restaurant environment. 1-2 years minimum.

-       Excellent knowledge standards QHSE.

-       Experiences in using Stock Management system.

-       Leadership and organizational skills. 

-       Good communication skill.

-       Well organized, attention to details.

-       Able to listen and to interact with customers & top executives’ clients, handling positive and negative feedbacks.

-       Language: Khmer, Fluent in English (spoken); Chinese desirable.

-       Flexible and able and willing to work extra hours and weekends, public holidays and evenings when required to meet seasonal, event          and visitor demands. 

-       Living within reasonable travelling distance to the Phnom Penh airport or New airport.