Despatch Allocator

Shifts:             4 on 2 off Shift pattern

Timings:         With 3.30 am start times for early shifts and 9.00 am start time for the late shift, includes working weekends

Hourly rate:    £16.90 per hour

The Despatch Allocator’s role puts you right at the heart of airline operations, where no two days are ever the same.  From coordinating last-minute meal changes and passenger requirements to managing operational adjustments and ensuring every change is communicated and delivered seamlessly, you'll play a vital role in keeping flights running smoothly. It's a dynamic, hands-on role where quick thinking, teamwork and attention to detail make a real difference to the passenger experience. If you love a challenge, enjoy making things happen behind the scenes and want to be part of the team that keeps the operation flying, this could be the role for you!

Your day could include:

1. Building and maintaining relationships with key client personnel.
2. Co-ordinate with all operational stakeholders, in particular the kitchen staff to ensure outbound trolleys are on schedule.
3. Accurately entering flight information. 
4. Print Flight labels, check sheets and various security paperwork.  
5. Monitor and update systems with scheduled flight vs actual operating flights, to include aircraft types, flight menus and departure times.
6. Action any flight changes promptly and communicate to all relevant depts.
7. Ensure departments acknowledge request, and appropriate action is taken by relevant departments.
8. Logs changes on a tracker spreadsheet.
9. Print special meal labels and special meal reports.
10. Print forecast pax figures reports at each Air vision query period.
11. Draft, format, and print relevant documents.
12. Print security paperwork.  
13. Adhere to Unit safety measures in place.
14. Adhere to inflight services security compliance.
15. Adhere to clean as you go standard.
16. Comply with all unit Corporate, Social, Responsibility initiatives
17. Ensure you are aware and comply with QHSE policies and procedures.
18. Ensure you understand Newrest Non-negotiables and adhere to these at all times.
19. Interact with, colleagues, customers and clients in a professional manner at all times.
20. Any other duties as requested by your manager. 

You’ll ideally have:

• Minimum 1/2 years’ experience in an office environment. (desirable)
• The ability to work calmly under pressure.
• Excellent communication, team work and customer service skills.
• Good literacy skills, verbal written and spoken.
• Operational awareness, understand of HACCP, COSHH, DDA, Food Hygiene, Health and Safety and DFT requirements. (Role specific)
• Data entry skills, good numeracy and attention to detail.
• Organisational skills.
• Customer service focus.