Dishwash Assistant Manager

SUMMARY

The Assistant Dishwash Manager is responsible for overseeing the Dishwash department in conjunction with the Dishwash Manager.   This individual fills in as the Dishwash Manager and acts with the same authority under the direction of the Dishwash Manager.   This individual works closely with and through the Dishwash Supervisors.   This individual is critical in setting the tone for the culture of the department and ensures that team members accomplish the work and treat them equitably and respectfully.   This individual's leadership will need to be expert with the ability to develop, train, and hold people accountable through clear expectations.

 

EDUCATION/EXPERIENCE REQUIREMENTS

·          High School Diploma required

·          Bachelor's degree preferred

·          Minimum 2 years' experience in similar position, preferably in inflight catering or airport hub environment, food production, manufacturing, or another kitchen environment

·          Minimum 2 years' experience in leadership roles overseeing multiple non-exempt employees

 

KNOWLEDGE, SKILLS, AND ABILITIES

·          Strong communication skills with ability to communicate with non-exempt to upper management levels

·          Ability to effectively handle conflict and de-escalate emotionally charged situations.

·          Good understanding of OSHA, HR, and other employment laws.

·          Good knowledge of investigation procedures and root cause analysis.

·          Understanding of lean manufacturing principles and operational processes

·          Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment.

·          Ability in showing self-initiative and follow-through

·          Detail-oriented and ability to see big picture

·          Good ability with Excel, Word, and PowerPoint.

·          Excellent organizational and motivational skills.

·          Outstanding attention to detail and observation ability.

 

ESSENTIAL FUNCTIONS

Supervisory and Management

• Supervises and manages the work of all the employees in all areas of the department.
• Motivate and inspire team members to perform above expectations through proper recognition methods and programs.
• Ensure that all policies and procedures are followed by Newrest and client's requirements
• Communicate effectively with all crew members and team members
• Hold team members accountable for all expectations

 

Operational

·          Ensure utensils, drawers, plates, and other items passing through the department are properly cleaned in a timely manner

·          Ensure that processes are as efficient as possible

·          Empower team members to identify and resolve operational issues

·          Bring up to management's attention any concerns and recommendations to such concerns

·          Ensure proper communication with the supply department of any stock item needs

·          Foresee needs or problems that may arise and have action plans in place to avoid production disruptions

·          Clearly and confidently communicate with client representatives as needed

·          Fill in as needed to maintain flow of operations

 

QHSE

·          Ensure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.

·          Support the availability of resources and necessary competencies to maintain and enhance integrated management systems (IMS).

·          Uphold commitments to environmental and social responsibility in alignment with the Be the Change CSR charter.

·          Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.

·          Facilitate systems for joint consultation and participation with employees and their representatives as needed.

·          Drive continuous improvement and consistently seek to enhance IMS performance.

·          Effectively communicate the organization's vision, goals, and performance both internally and to relevant external stakeholders.

 

Human Resources

·          Interview and determine the individuals to join your department

·          Approve time off requests and other leaves of absences

·          Perform performance reviews for all department team members

·          Approve all timecards and resolve timecard discrepancies

·          Mentor and coach team members and provide corrective actions as required

·          Regular and timely attendance is expected for the position.

·          Perform other duties as assigned.

 

PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

 

This role requires frequent walking, standing, kneeling, squatting, gripping, and handling of objects, along with pushing, pulling, lifting, and carrying items weighing up to 25 pounds. Occasional activities include sitting, bending, climbing stairs or ladders, and reaching overhead. Work is performed both indoors and outdoors on an occasional basis. The position involves frequent exposure to high temperatures and constant exposure to loud noise, with occasional exposure to cold temperatures, fumes, dust, and chemicals.