Business Strategy, Policies and Tools

• Develop and implement commercial strategies in accordance with company goals and objectives
• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc)
• Ensure the availability of necessary reporting and planning tools (e.g. IT-reporting systems, Commercial/ Sales manual etc.),
• Coordinate and manage issues of strategic nature as it affects the business and its bottom line.
• Update all profit & loss (P&L) sheets on all contracts as required.
• Resolve work-related issues as it affects the business and its bottom-line

Commercial

• As the commercial manager in the subsidiary, you are the interface between our customers and the internal team
• Review and recommend operational processes for economic and efficient service delivery.
• Implement commercial planning process in coordination with the standard procedures of cross-functional departments.
• Ensure all service deliveries are accurately invoiced through weekly and monthly reconciliation with invoicing department.
• Conduct evaluation of key account commercial plans by generating forecasts from historical data.
• Interpret commercial reports and derive recommendations to discuss with the General Manager and CFO for adoption.
• Carry out all activities as directed the commercial Director in relation to contract management process by monitoring any legal and compliance issues arising from service delivery to customer/ clients.
• Steer the internal documentation process on all matters with Commercial & Marketing implications. These include the Board Approval/Information process, data and information to ad hoc reports for internal and external recipients, contribution to Board Meetings, Strategy Meetings, etc.
• Provide support on all activities related to Customer Care programs and develop a feedback system to assess the level of customer satisfaction.
• Lead & provide strategic support on Chef Table presentations and ensure customer’s recommendation and expectations are understood and implemented
• Provide support on airline audit, prepare stakeholders for audits and communicate all action points to responsible stakeholders

 

Airport Operations (Lounges, Bars & Retail Stores)

• Conduct regular reviews of operational systems, policies and processes to ensure effective, economic and efficient service delivery.
• Carryout continuous risk assessment on operations and procedures to ensure company is minimally risk exposed at all times.
• Conduct regular meetings with sectional team leads to ensure operational congruence with overall objectives.
• Coordinate lounge operations to ensure maximum customer satisfaction through best-in-class service delivery.
• Design and implement strategies to increase sales of RDF store and Bar/ Restaurants.
• Ensure compliance with all ‘standard operating procedures’ and all other statutory and regulatory provisions for operations at the international airport.
• Coordinate operational distribution of staff to ensure optimal utilization of manpower for efficient service delivery.
• Other duties as assigned by the General Manager

• Minimum 5 years of experience in commercial or customer services positions
• Experience in catering & hospitality companies is mandatory
• A previous experience on Airlines customer services is appreciated
• Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
• Client satisfaction will be your priority
• Attention to detail
• Focused on compliance at all time
• Resilient to stressful situations
• Well organized, rigorous and methodical yet flexible to adapt to local constraints
• Commercial awareness
• Hands on personality
• Excellent computers skills (Office Suite)
• Must reside in Nigeria (Lagos specifically)

ABOUT NEWREST :

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/