Job Purpose

The position will provide support and responds to requests from users of the information system for all matters relating to equipment and business applications in a logic of continuity of service.

Main activities

• Prepares, installs and troubleshoots office equipment (computers, printers, etc.)
• Handles support requests and resolve incidents
• Internal and external product support
• Installas new infrastructure for internal and external clients
• Provides 2nd line support and training on frequently asked questions
• Conduct inspections on the office visits, monitoring the IT functionality and cleanliness of offices and server rooms
• Analysis of new system requirements and impact analysis.
• Maintain code and document repositories to ensure integrity and traceability.
• Maintain audit trail of tasks and work with resolutions and outcomes.
• Assists in the implementation of other Newrest applications
• Installs and configures computer hardware, software, systems, networks, printers, and scanners
• Monitors and maintains computer systems and networks
• Responds in a timely manner to service issues and requests
• Provides technical support across the company (this may be in person or over the phone)
• Sets up accounts for new users

Minimum Qualifications, Experience and Competencies

• Diploma in Information Technology (IT)
• Professional certification in IT would be an advantage
• 3 years’ experience in a  similar field/position.
• Ability to think through challenges logically.
• A good knowledge of how software and operating systems work.
• Installation and configuration of Mac and Windows operating systems
• Installation and configuration of Android and Apple mobile devices (Smartphone and tablet)
• Management of network devices (switchs) – CCNA would be appreciable
• Knowledge of LAN/WAN, TCP/IP, Vlan, switching, routing
• Knowledge of the Office365 suite; OneDrive, SharePoint, Teams