Tile:                Team Leader - Warehouse

Shift pattern:  To be confirmed, includes weekends

Full Time:       Full Time, Permanent, must be flexible and willing to work extra hours

                        when required

Location:        Heathrow

Rate of Pay:   £14.98 per hour 

We are looking for a Warehouse Team Leader to join our team and play a key role in ensuring our warehouse operation runs safely, efficiently and to the highest possible standard.  This is a hands-on role for someone who enjoys working in a fast-paced operational environment, takes pride in getting things right and knows how to motivate a team.

You will be at the heart of the operation, your leadership will directly influence warehouse performance, customer satisfaction, safety and the successful delivery of our daily targets.  If you’re an organised, energetic and accountable leader who enjoys making things happen, this is an opportunity to make a real impact, develop your team and help drive operational excellence.

Benefits

• Average 40 hours per week
• Annual Leave of 28 days and increments based on service.
• Free Meals & Parking on Site, first come first serve.
• Save for your future by becoming a member of the Pension Plan.
• Life Assurance of two times basic salary Income Protection Scheme.
• Income Protection Scheme for absence over 13 weeks for up to 2years.
• Year Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Unlimited access to an online platform offering mental health and wellbeing support.
• Access to a 24hr virtual GP Service.
• Discounts Scheme, offering great deals 24/7 (also open to friends and family).

Role and Responsibilities

1. Maintain accurate stock levels and ensure stock records are consistently up to date.
2. Oversee goods-in, picking, packing, dispatch and stock control activities.
3. Ensure goods are correctly packed, prepared and ready for dispatch.
4. Monitor orders and deliveries, ensuring they are processed efficiently and on time.
5. Undertake deliveries where required and ensure goods are handled and stored in accordance with Company policies and procedures.
6. Use the Warehouse Management System (WMS), databases and Microsoft Excel to accurately input, retrieve and manage operational information.
7. Plan and manage the team’s daily workload to ensure business, departmental and customer targets are achieved.
8. Lead, support and motivate warehouse team members, ensuring everyone understands their responsibilities and priorities.
9. Monitor team performance on a daily basis and identify, address and escalate any concerns to the Department Manager.
10. Delegate tasks effectively and ensure work is completed safely, accurately and efficiently.
11. Maintain high standards of housekeeping, organisation and warehouse discipline.
12. Ensure full awareness of and compliance with all QHSE policies, procedures and Company standards.
13. Ensure all team members are appropriately supervised and follow all Health, Safety and Environmental (HSE) requirements.
14. Report all accidents, hazards and near misses in line with Company procedures and ensure appropriate follow-up action is taken.
15. Promote a strong safety-first culture, ensuring Company HSE standards are consistently implemented and maintained.
16. Support and comply with all Corporate Social Responsibility initiatives.
17. Build positive and professional relationships with colleagues, customers, clients and other stakeholders.
18. Stay up to date with any changes to Company policies, procedures, processes and working practices.
19. Take ownership of additional duties and responsibilities as directed by the Line Manager.

Knowledge and Skills

• Minimum 2 years’ experience in catering or a closely related operational environment.
• A valid forklift licence with relevant practical operating experience.
• Experience using WMS/database systems, with excellent attention to detail when entering and managing operational data.
• Good working knowledge of Microsoft Excel, email and general office/warehouse systems.
• Excellent organisational and time-management skills, with the ability to prioritise effectively in a busy environment.
• Strong communication skills and the confidence to communicate with warehouse teams, management, customers and external stakeholders.
• A practical and proactive approach to problem-solving and decision-making.
• The ability to identify issues quickly, take ownership and implement appropriate solutions.
• Strong leadership skills, with the ability to motivate a team, delegate effectively and hold people accountable.
• The physical fitness required for a hands-on role, including the reasonable lifting and handling of heavy or bulky items.