SUMMARY

This individual has full operational, fiscal, and human resource responsibility for the unit in conjunction with the General Manager.  The Operations Managers report to this individual and this individual leads, coaches, and directs the work of the Operations Manager.  This individual sets the tone for the culture of the unit and ensures that team members accomplish the work and treats them equitably and respectfully.  This individual provides the vision and motivation for the unit to improve recruitment and retention efforts.  This individual consistently looks for ways to improve the operations and flow and maintains the quality and safety Newrest standards.  This individual’s leadership will need to be expert with the ability to develop, train, and hold people accountable through clear expectations.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors in Operations Management, Business Management, or related field
• 7-10 years’ experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry indirectly managing 250+ exempt level employees

QUALIFICATIONS

• Strong leadership experience with experience in start-up or turnaround environments
• Strong communication skills with ability to communicate with non-exempt to upper management levels
• Ability to effectively handle conflict and de-escalate emotional charged situations
• Good understanding of OSHA, HR, and other employment laws
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strong knowledge of HACCP & food safety standards
• Strategic thinker with creative and excellent problem solving and decision-making skills
• Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment
• Aptitude in showing self-initiative and follow-through
• Detail-oriented and ability to see big picture
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Outstanding attention to detail and observation ability
• Strong analytical skills for interpretation of data to effectively manage risk
• Ability to effectively collaborate with site operations, functional leaders and external clients and vendors

 

ESSENTIAL FUNCTIONS

• Leadership and Management
• Infuse the Newrest culture throughout the facility through the Operations Managers and by example
• Hold managers accountable for meeting expectations and KPI’s
• Mentor and coach managers as needed to ensure performance and adherence to policy and culture
• Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.
• Ensure that all policies and procedures are followed per Newrest and client’s requirements
• Communicate effectively with all crew members and team members
• Hold managers accountable for all expectations

 

Operations/Logistics

• Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, quality, personnel and customer service.
• Ensure that all quality and safety procedures and program are adhered to by everyone.
• Ensure that all catering needs are met in a timely manner.
• Meet all KPI’s according to customer requirements and KPI standards.
• Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.
• Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.

 

Finances

• Review finances with CFO and Country Manager to ensure proper use of fiscal resources.
• Stay within proposed budget for all items.
• Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer.

 

QHSE

• Ensure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.
• Support the availability of resources and necessary competencies to maintain and enhance integrated management systems (IMS).
• Uphold commitments to environmental and social responsibility in alignment with the Be the Change CSR charter.
• Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.
• Facilitate systems for joint consultation and participation with employees and their representatives as needed.

 

Human Resources

• Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
• Enhance employee morale by driving engagement and establishing an environment of trust and respect.
• Handle employee and management concerns and escalate concerns to the HR department.
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PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

 

This position frequently requires standing and walking, with occasional activities such as sitting, bending, kneeling, squatting, climbing stairs or ladders, reaching overhead, gripping objects, and operating a company vehicle. The role also includes occasionally pushing, pulling, and lifting/carrying items weighing 25–50 lbs. Work is primarily performed indoors with occasional exposure to outdoor environments. Employees may occasionally encounter high or freezing temperatures, fumes, dust, chemicals, and loud noise, and may be required to work at heights up to 20 feet.