We are looking for a dynamic and experienced Unit Manager to lead one of our key operational units and drive exceptional results.  Joining Newrest means every day is different, with a new challenge.  Newrest is a leader in the inflight catering sector, our organisation structure and approach stem from values of Humility, Simplicity, Efficiency and Responsibility.  

We move forward thanks to those who are committed, who dare and who want to progress. Join a dynamic team with an entrepreneurial mindset where decisions are made quickly.  Everyone contributes to the Group's growth.

The Role

We are seeking a dedicated results-driven Unit Manager to oversee all operations within a specific catering unit. Reporting directly to Head of UK Operations, you will be responsible for the day-to-day running, performance and the strategic direction of the unit.  Who will need to be hands on, on the shop floor to ensure operational excellence, whilst manging the achievement of objectives and rationalisation of costs.

Key Responsibilities

1. Operational Leadership: Manage the end-to-end processes from receipt of good to inflight catering handovers. Ensure, compliance of company policies and contractual SLAs are achieved.
2. Performance Management: Monitor all teams and their performance, setting and achieving key performance indicators (KPIs) related to safety, quality and service delivery.
3. Quality & Safety Assurance: Ensure all operations strictly adhere to all audit requirements safety regulations, environmental standards and quality management systems.
4. Financial Control: Manage the unit's budget, control costs, minimise waste, whilst partnering with Finance to drive lean operations and profitable growth.
5. Team Management:  Lead and inspire a diverse workforce developing a high-performing team. This includes supervising staff, coordinating work processes and ensuring effective communication across the unit. Foster a positive culture focused on engagement, accountability and performance. Coach and mentor Departmental Managers to execute decisions and deliver results. 
6. Continuous Improvement: Champion continuous improvement to elevate performance and efficiency, whilst driving strategic initiatives.
7. Stakeholder Coordination: Strengthen stakeholder partnerships to streamline workflows across centralised teams.  Set the standards for exceptional client management.

• Bachelors in Operations Management, Business Management, or related field.
• 7-10 years' experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry indirectly managing 250+ level employees.
• Strong leadership experience with experience in start-up or turnaround environments.
• Strong communication skills with ability to communicate with non-exempt to upper management levels.
• Good knowledge of investigation procedures and root cause analysis.
• Understanding of lean manufacturing principles and operational processes.
• Strong knowledge of HACCP & food safety standards.
• Strong ability with Excel, Word, and PowerPoint.
• Strong analytical skills for interpretation of data to effectively manage risk.