This individual is responsible for overseeing the implementation, maintenance, and enhancement of our ERP system.  This person coordinates with the operations team and with the client to ensure data is correct and system is functioning as expected.  Due to information and specifications constantly changing, this individual will need to have good communication skills, strong attention to detail, strong computer skills, be flexibile and adaptable, and have a team player mindset.  This person will be the main point of contact for the ERP system.

·       ERP System Knowledge: Understanding of ERP systems in general. Proficiency in system configuration, modules, functionalities, and workflows.

·       Business Process Understanding: Good comprehension of business processes across various departments within an organization, including costing concepts, inventory processes, and operational processes and flow. The ability to align technical solutions within the ERP system to meet business needs.

·       Analytical Skills: Capacity to analyze data sets, identify trends, and derive actionable insights. Proficiency in data analysis tools and techniques to extract meaningful information from ERP systems.

·       Problem-Solving Abilities: Aptitude to troubleshoot system issues, debug errors, and find solutions to optimize system performance. Proactive identification of potential issues before they impact operations.

·       Communication Skills: Excellent verbal and written communication skills to interact with cross-functional teams, stakeholders, and end-users. The ability to explain technical concepts in non-technical terms.

·       Project Management: Capability to manage ERP implementation projects, handle timelines, prioritize tasks, and coordinate with different teams to ensure successful system integration and upgrades.

·       Training and Support: Ability to provide training sessions and user support to ensure smooth adoption of ERP system functionalities. Patience and clarity in guiding users through system changes or updates.

·       Adaptability and Learning Agility: Willingness to adapt to evolving technologies, learn new features of the ERP system, and stay updated with industry trends and best practices.

·       Attention to Detail: Precision in configuring ERP modules, data entry, and system testing to ensure accuracy and reliability of information within the ERP system.

·       Collaboration and Teamwork: Capacity to work effectively in a team environment, collaborate with various departments, and foster positive relationships to achieve common goals related to the ERP system.

·       Lead the implementation, configuration, and maintenance of the ERP system (Winrest, which is proprietary to Newrest) in collaboration with cross-functional teams.

·       Analyze business requirements and translate them into technical specifications for ERP system enhancements or modifications.

·       Perform system testing, debugging, and troubleshooting to ensure optimal system performance.

·       Conduct regular system audits to identify areas for improvement and efficiency gains within the ERP system.

·       Collaborate with end-users to provide training, support, and guidance on ERP system functionalities and best practices.

·       Generate reports, dashboards, and data analysis to support decision-making processes across departments.

·       Clean and prepare data to ensure information is accurate and updated.

·       Identify and report risks to any of the internal departments and/or customer.

·       Take lead in pre-development tasks, such as gathering information, exploring and comparing options, and deciding the direction of a project or request.

·       Import customer files (e.g., EP7, TP006, LP Carts)

·       Enhance communication and build teamwork across the organization.

·       Provide feedback and support to team members.

·       Assist in creating user guides where necessary.

Perform other duties assigned