Greet passengers warmly upon entry and assist with check-in into the lounge.

Verify guest eligibility through boarding passes, membership cards, or airline loyalty programs.

Escort VIP guests when required and offer personalized attention.

Provide guests with information about lounge facilities, flight schedules, and general airport inquiries.

Ensure the lounge is kept clean, organized, and well-stocked at all times.

Coordinate with catering staff to ensure food and beverage services are consistently available and replenished.

Handle guest complaints and resolve issues promptly and professionally.

Assist in maintaining lounge decorum, enforcing rules, and managing crowd control.

Keep accurate records of lounge usage and customer feedback.