Ready for Take-Off?

If you’re an organised, customer-focused professional looking to build a rewarding career in aviation account management, we’d love to hear from you.

We’re looking for a Trainee Customer Account Manager to join our team. You’ll play a key role in managing customer accounts, coordinating operational requirements and ensuring a seamless experience through to delivery.

Benefits 

• This it’s an opportunity to develop your career within the aviation industry, with clear progression pathway.
• Average 40 hours per week
• Annual Leave of 28 days and increments based on service.
• Free Meals & Parking on Site, first come first serve.
• Full training and full protective uniform supplied.
• Save for your future by becoming a member of the Pension Plan.
• Life Assurance of two times basic salary Income Protection Scheme.
• Income Protection Scheme for absence over 13 weeks for up to 2years.
• Year Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Unlimited access to an online platform offering mental health and wellbeing support.
• Access to a 24hr virtual GP Service.
• Discounts Scheme, offering great deals 24/7 (also open to friends and family).

What You’ll Be Doing

1. Building and maintaining strong relationships with customers and key stakeholders.
2. Managing customer accounts and acting as the primary point of contact.
3. Coordinating customer requirements with internal departments to ensure efficient service delivery.
4. Monitoring projects and operational activities to ensure deadlines and service levels are met.
5. Resolving customer queries quickly and professionally.
6. Identifying opportunities to improve customer satisfaction and business performance.
7. Preparing reports, quotations, and account updates.
8. Supporting business growth through excellent customer engagement and account development.

• What We’re Looking For - Essential Skills & Requirements
• Previous experience in account management, customer coordination, customer service desirable not essential 
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
• Confident problem-solving and decision-making skills.
• High attention to detail and accuracy.
• Ability to work both independently and collaboratively within a team.
• Full right to work in the UK (where applicable).