At Newrest, we move forward thanks to those who get involved, take risks, and are eager to develop. Join a dynamic team with an entrepreneurial and sporty mindset, where decisions are taken quickly without fear of failure. At Newrest, everyone contributes to the Group’s growth. Here, hands-on experience matters, even the CEO pushes trolleys.

About Newrest

Newrest, an expert in out-of-home catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range of areas: airline catering, buy-on-board, onboard duty free, concession catering, remotes sites and Facility Management services, rail catering, airport and motorway concessions.

More than just a company, Newrest represent a true family, with 97% of its capital owned by over 700 employees.

Our Germany Operations

• Number of employees: 180
• Main activities: Airline Catering
• Key clients: United Airlines, LATAM, Egyptair...

Your role:

• We are looking for a Deputy Unit Manager
• You will report to the Unit Manager and General Manager 

Key responsibilities:

• Operations & Leadership

  • Support the Unit Manager in overseeing daily operations across all departments, with focus on logistics, transport, and customs.

  • Ensure smooth service execution in line with contractual commitments.

  • Drive continuous improvement and operational efficiency.

  • Develop team capabilities and ensure compliance with labor regulations and company policies.

  • Support business growth by strengthening client relationships.

  Performance & Financial Control

  • Monitor KPIs (costs, productivity, quality, OTP, customer satisfaction).

  • Implement corrective actions and support achievement of financial targets.

  • Control payroll, material costs, and overall economic performance.

  Compliance, Safety & Quality

  • Ensure full compliance with HACCP, hygiene, safety, and company standards.

  • Follow and enforce all customs regulations and internal procedures.

  • Manage audits and ensure readiness (quality, hygiene, safety).

  • Oversee maintenance of equipment and fleet using company systems.

  Systems & Processes

  • Ensure effective use of company tools (e.g. Winrest) and support digital processes.

  Customer Relations

• Maintain strong customer relationships and high satisfaction levels.

• Handle complaints and implement corrective actions in coordination with relevant teams.

• Deputy Unit Manager – Aufgaben

  Operations & Führung

  • Unterstützung des Unit Managers bei der Steuerung des Tagesgeschäfts in allen Abteilungen, mit Fokus auf Logistik, Transport und Zoll.

  • Sicherstellung eines reibungslosen Ablaufs gemäß vertraglichen Verpflichtungen.

  • Förderung von kontinuierlicher Verbesserung und operativer Effizienz.

  • Entwicklung der Mitarbeiter sowie Sicherstellung der Einhaltung arbeitsrechtlicher und interner Vorgaben.

  • Unterstützung beim Ausbau von Kundenbeziehungen und Geschäftsentwicklung.

  Performance & Controlling

  • Überwachung von KPIs (Kosten, Produktivität, Qualität, OTP, Kundenzufriedenheit).

  • Umsetzung von Korrekturmaßnahmen und Unterstützung bei der Erreichung finanzieller Ziele.

  • Kontrolle von Personalkosten, Materialkosten und wirtschaftlichen Kennzahlen.

  Compliance, Sicherheit & Qualität

  • Sicherstellung der Einhaltung von HACCP-, Hygiene-, Sicherheits- und Unternehmensstandards.

  • Einhaltung und Durchsetzung aller Zollvorschriften und internen Prozesse.

  • Durchführung und Begleitung von Audits (Qualität, Hygiene, Sicherheit).

  • Überwachung der Wartung von Equipment und Fahrzeugflotte mithilfe von Systemen.

  Systeme & Prozesse

  • Sicherstellung der Nutzung von Unternehmenssystemen (z. B. Winrest) und Unterstützung der Digitalisierung.

  Kundenmanagement

  • Sicherstellung einer hohen Kundenzufriedenheit.

  • Bearbeitung von Reklamationen sowie Umsetzung von Korrekturmaßnahmen in Abstimmung mit relevanten Abteilungen.

• Bachelor’s or Master’s in Hospitality, Catering, Management, or Logistics.
• Fluent in English, German, and French (written and spoken).
• Leadership, team management, project management, time management, HACCP knowledge, adaptable, stress-resistant.
• Minimum 3 years in catering operations and management roles. Junior candidates from catering operations willing to take on new challenges are welcome.

What you should know before applying:

• Out of solidarity with our field teams, remote work is not available
• Versatility is key, even in support functions
• A strong corporate DNA based on commitment, responsibility, and team spirit
• A dynamic, international environment that is constantly evolving
• Double-digit growth since 2020
• €3.4 billion in revenue (2024/2025)
• Development of Industry 4.0: Digital Factory: https://www.youtube.com/watch?v=2fq_qXf7WFo
• In-house ERP system: Winrest
• A Graduate Program that develops young talent
• Management of the entire value chain: from raw material procurement to delivery on the tarmac
• Over 2 million meals served per day
• Group news available here: https://media.newrest.eu/

So, if you want to join a team that values your motivation as much as your potential… send us your application and come build your success with us!