Greet guests upon arrival and departure, providing a warm welcome and farewell

- Manage lounge reservations, seating, and capacity

- Coordinate with servers and bartenders to ensure prompt service

- Maintain lounge cleanliness and organization

- Monitor and replenish supplies, snacks, and beverages

- Handle guest requests, complaints, and feedback with professionalism and grace

- Collaborate with team members to ensure seamless service

- Develop and implement processes to enhance the guest experience

- Ensure compliance with safety, health, and hygiene standards

High school diploma or equivalent required; hospitality or related degree preferred

- 1+ year of experience in hospitality, customer service, or a related field

- Excellent communication, interpersonal, and problem-solving skills

- Ability to work in a fast-paced environment with grace and poise

- Strong attention to detail and organizational skills