Flight Planning Administrator

Title:               Flight Planning Administrator 

Reports to:     IT Sytems Manager   

Based at:        London Gatwick

Shifts:             Thursday to Monday (Rest days Tuesday and Wednesday)

Timings:         7.00am to 15.30, working weekends

Salary:            £30843.00

 Roles and Responsibilities:

1. Building and maintaining relationships with key client personnel.
2. Co-ordinate with all operational stakeholders, in particular the kitchen staff to ensure outbound trolleys are on schedule.
3. Accurately entering flight information. 
4. Print Flight labels, check sheets and various security paperwork.  
5. Monitor and update systems with scheduled flight vs actual operating flights, to include aircraft types, flight menus and departure times.
6. Action any flight changes promptly and communicate to all relevant depts.
7. Ensure departments acknowledge request, and appropriate action is taken by relevant departments.
8. Logs changes on a tracker spreadsheet.
9. Print special meal labels and special meal reports.
10. Print forecast pax figures reports at each Air vision query period.
11. Draft, format, and print relevant documents.
12. Print security paperwork.  
13. Adhere to Unit safety measures in place.
14. Adhere to inflight services security compliance.
15. Adhere to clean as you go standard.
16. Comply with all unit Corporate, Social, Responsibility initiatives
17. Ensure you are aware and comply with QHSE policies and procedures.
18. Ensure you understand Newrest Non-negotiables and adhere to these at all times.
19. Interact with, colleagues, customers and clients in a professional manner at all times.
20. Any other duties as requested by your manager. 

Knowledge and Skills

• Minimum 1/2 years’ experience in an office environment. (desirable)
• The ability to work calmly under pressure.
• Excellent communication, team work and customer service skills.
• Good literacy skills, verbal written and spoken.
• Operational awareness, understand of HACCP, COSHH, DDA, Food Hygiene, Health and Safety and DFT requirements. (Role specific)
• Data entry skills, good numeracy and attention to detail.
• Organisational skills.
• Customer service focus.