Pick n Pack Manager

Newrest is looking for a Pick & Pack Manager who will play a key role in leading our Pick & Pack operations, overseeing departmental performance, and ensuring efficient, accurate, and timely order fulfillment. In this role, you'll develop strong teams, improve operational processes, support recruitment and retention efforts, and maintain Newrest's high standards for quality and safety while building a positive workplace that promotes accountability, teamwork, and continuous improvement.

This role in a start-up operation is an exciting opportunity to make a real impact, drive improvements in efficiency, recruitment, and retention, and help establish a strong foundation for long-term success. You'll also have the opportunity to grow your leadership skills and advance your career with Newrest, an international company with opportunities to learn, develop, and take on new challenges.

We're looking for a leader who embraces change, develops people, sets clear expectations, and inspires teams to deliver results while maintaining high standards for quality and safety.

ESSENTIAL FUNCTIONS

Supervisory and Management

• Oversee the Pick & Pack department

• Manage and supervise the work of all employees within the department

• Motivate and inspire team members to perform above expectations through proper recognition methods and programs.

• Ensure that all policies and procedures are followed by Newrest and client's requirements

• Communicate effectively with all crew members and team members

• Hold team members accountable for all expectations

Operational

• Take ownership of the operations by taking full responsibility of anything within the department

• Ensure that all carts are filled accurately in a timely manner and with high quality according to the datasheets and clients' requirements

• Ensure that processes are as efficient as possible

• Empower team members to identify and resolve operational issues

• Bring up to management's attention any concerns and recommendations to such concerns

• Communicate with the warehouse department of any stock item needs

• Foresee needs or problems that may arise and have action plans in place to avoid production disruptions

• Clearly and confidently communicate with client representatives as needed

• Fill in as needed to maintain flow of operations

QHSE

• Ensure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.

• Support the availability of resources and necessary competencies to maintain and enhance integrated management systems (IMS).

• Uphold commitments to environmental and social responsibility in alignment with the Be the Change CSR charter.

• Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.

• Facilitate systems for joint consultation and participation with employees and their representatives as needed.

Human Resources

• Interview and determine the individuals to join your department

• Approve time off requests and other leaves of absences

• Perform performance reviews for all department team members

• Approve all timecards and resolve timecard discrepancies

• Mentor and coach team members and provide corrective actions as required

• Regular and timely attendance is expected for the position.

• Perform other duties as assigned.

PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. 

This role frequently requires standing, walking, and bending, with occasional sitting, kneeling, squatting, climbing stairs or ladders, reaching overhead, gripping objects, and pushing, pulling, or lifting items up to 25 lbs. Work is primarily performed indoors, with occasional exposure to outdoor environments. The position also involves frequent exposure to high temperatures, cold/freezing temperatures, and loud noise, as well as occasional exposure to fumes, dust, and chemicals.

EDUCATION/EXPERIENCE REQUIREMENTS

• High School Diploma required

• Bachelor's degree preferred

• 5-10 years' experience in similar position, preferably in inflight catering or airport hub environment, food production, manufacturing, or other kitchen environment

• 5-10 years' experience in leadership roles overseeing multiple non-exempt employees

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership experience with experience in turnaround environments

• Strong communication skills with ability to communicate with non-exempt to upper management levels

• Ability to effectively handle conflict and de-escalate emotionally charged situations

• Good understanding of OSHA, HR, and other employment laws

• Good knowledge of investigation procedures and root cause analysis

• Understanding of lean manufacturing principles and operational processes

• Good knowledge of HACCP & food safety standards

• Strategic thinker with creativity and excellent problem solving and decision-making skills

• Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment

• Ability in showing self-initiative and follow-through

• Detail-oriented and ability to see big picture

• Strong ability with Excel, Word, and PowerPoint

• Excellent organizational and motivational skills

• Outstanding attention to detail and observation ability

• Strong analytical skills for interpretation of data to effectively manage risk

• Ability to effectively collaborate with site operations, functional leaders and external clients and vendors