SUMMARY:

This individual has full operational and human resource responsibilities for one or more units.  As the leader of the unit, this individual sets the tone for the culture of the unit and ensures that team members accomplish their work and are treated equitably and respectfully.  This individual provides the vision and motivation for the unit to improve recruitment and retention efforts.  This individual consistently looks for ways to improve the operations and flow and maintains Newrest's quality and safety standards.  This individual must demonstrate expert leadership, with the ability to develop, train, and hold employees accountable through clearly defined expectations.

 

ESSENTIAL FUNCTIONS

Leadership and Management 

• Infuse the Newrest culture throughout the facility through the management team and by example
• Hold managers accountable for meeting expectations and KPIs
• Mentor and coach managers as needed to ensure performance and adherence to policy and culture
• Train, coach, and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.
• Ensure that all policies and procedures are followed in accordance with Newrest's and the client’s requirements
• Communicate effectively with all crew members and team members
• Hold managers accountable for all expectations

Operations/Logistics 

• Fully responsible for the operations of the entire unit, including production, logistics, supply, safety, and quality.
• Ensure that all quality and safety procedures and program are adhered to by all employees.
• Ensure that all catering needs are met in a timely manner.
• Meet all KPIs in accordance with customer requirements and established performance standards.
• Proactively plan and anticipate issues that may cause delays, quality deficiencies, or safety hazards.
• Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.
• Ensure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.
• Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.
• Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.
• Ensure compliance with Hazard Analysis Critical Control Points (HACCP)/General manufacturing practices (GMP) guidelines for personal hygiene and observe security precautions as mandated by unit management.

Finances 

• Review finances with CFO and Country Manager to ensure proper use of fiscal resources.
• Stay within proposed budget for all items.
• Drive improvements in productivity, cost reduction, plant output, capacity, and waste reduction while continuing to deliver complete, high-quality products to customers on time.

 QHSE

• Ensure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.
• Support the availability of resources and necessary competencies to maintain and enhance integrated management systems (IMS).
• Uphold commitments to environmental and social responsibility in alignment with the "Be the Change" CSR charter.
• Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.
• Facilitate systems for joint consultation and participation with employees and their representatives as needed.
• Drive continuous improvement and consistently seek to enhance IMS performance.
• Effectively communicate the organization's vision, goals, and performance both internally and to relevant external stakeholders.

Human Resources 

• Evaluate the talent and performance of team members and drive actions to address performance issues and/or behavioral concerns.
• Enhance employee morale by driving engagement and establishing an environment of trust and respect.
• Address employee and management concerns and escalate issues to the Human Resources department, as necessary. 

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors in Operations Management, Business Management, or related field
• 10+ years’ experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry indirectly managing 500+ exempt level employees

QUALIFICATIONS

• Strong leadership experience with experience in start-up or turnaround environments
• Strong communication skills with ability to communicate with non-exempt to upper management levels
• Ability to effectively handle conflict and de-escalate emotional charged situations
• Good understanding of OSHA, HR, and other employment laws
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strong knowledge of HACCP & food safety standards
• Strategic thinker with creative and excellent problem solving and decision-making skills
• Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment
• Aptitude in showing self-initiative and follow-through
• Detail-oriented and ability to see big picture
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Outstanding attention to detail and observation ability
• Strong analytical skills for interpretation of data to effectively manage risk
• Ability to effectively collaborate with site operations, functional leaders and external clients and vendors

PHYSICAL REQUIREMENTS

Must be able to access all public areas of the property and airport, including stairwells, confined spaces, heights, etc. Work may involve lifting heavy/bulky objects properly within the published health & safety guidelines on manual handling.

ESSENTIAL REQUIREMENTS

Must always wear a visible name badge. Complete all relevant paperwork within specified standards and timeframes. Ensure all specified training and food safety standards are always adhered to. Complete any other duties as requested by management.

To ensure everyone is fully trained and can do their job effectively, encourage employees to learn mandatory as well as new skills and develop existing ones. Design and develop training programs to suit the operational needs of the business.

PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities.

While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee must also occasionally lift and/or move up to 50 pounds.  The temperature of the environment may fluctuate drastically from very cold to very warm temperatures.  The noise level may range from moderate to very loud.

ABOUT NEWREST :

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/