World leaders in multisector catering. Expertise to 52 countries through its 61,510 employees.
Posted on 25/05/2026
Mission
- To develop long-term relationships with customers, connecting with key managers and employees. You will liaise between customers and cross-functional internal teams to ensure the timely and successful on time delivery of our solutions according to customer contractual requirements.
- Ensure that a complete food testing is done weekly on all major airlines first, then minor airlines, for the different classes.
- Ensure that a complete processing of flight check is done on all production steps dishwash / equipment storage and packing / bondstore / bar packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / invoicing - once a week as a minimum on major airlines first
- Ensure that you do a minimum of two ramp visits per month with the airline operations staff
- Ensure that a spot check is done monthly on specs, ensure that the right version of specs on a airline and a class is being distributed and used
- Ensure that the menu calendar is updated monthly, before the 10th of each month
- Ensure that all specs are checked monthly by the 19th latest, for the next month menu change
- Ensure that a menu change meeting is held by the 20th of the month for the next month’s menu change
- Ensure that a menu check is done on the floor 1 day before that change and 1 day after the change, this is to verify that all employees are aware of and using the new specs
- Ensure monthly that the correct version of loading plan and packing list on TSU, Equipment packing and bar packing is being used.
- Ensure that a monthly Quality of Service meeting is organized to make sure that all the management is aware about our quality performances and to avoid the same complaints re-occurring
- Ensure that you schedule and meet with the station manager of each airline monthly
- Ensure that you respond to customer complaints with 48 hours of receiving it, and 24 hours of it is critical. Further ensure that it is communicated in a professional manner
- Ensure that all specs are sent to the customer no later than 1 week after presentation
- Update QMS on a weekly basis with weekly reporting
- Coordination of Charter flight setup and communication to all internal stakeholders
- Support the relevant finance teams by auditing invoices, providing month end data.
- Align with relevant departments and conclude all enquiries related to billings.
- Regular review of the global discounts scheme of the global accounts and its application in collaboration with HQ.
- Calculate the cost of sales in the required system to enable Commercial to strategically price with solid raw data.
- Extract financial raw data from the online catering system and verify for strategic use by the management when required.
- Input prices into the system following a change/CPI revision triggered by Commercial.
- Make internal transmission of price updates in online catering system.
- Create and ensure appropriate price control of the cycles.
- Verify Commercial price input into the airlines systems when applicable.
- Monitor billing accuracy.
- Ensure SLA agreements are correctly translated into the company systems.
Profile
- Bachelor’s degree/Diploma Customer Service
- Bachelor’s degree in accounting or finance strongly preferred.
- Minimum 3-5 years of experience in accounting/commercial field is strongly preferred.
- 3+ years of experience in process improvement or operational excellence preferred.
- Internal audit experience would be a plus.
- Proficient understanding of accounting software and applications.
- Understanding of costing and pricing process.
- Have strong fluency in software and computers, including Excel.