Under the direction of the Unit Manager, the Operations Manager is assigned projects within in the facility. The Operations Manager is responsible for ensuring the production, quality, personnel, and safety.

May rotate through different departments as needed, flexibility in schedule and weekend availability is required.

 ESSENTIAL FUNCTIONS:

 

Leadership

• Hold managers accountable for meeting expectations and KPI’s
• Mentor and coach managers as needed to ensure performance and adherence to policy and culture
• Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit
• Ensure that all policies and procedures are followed per Newrest and customer requirements
• Communicate effectively with all team members

 

Operations/Logistics

• Fully responsible for the operation, including production, logistics, supply, safety, quality, personnel and customer service.
• Ensure that all quality and safety procedures and program are adhered to by everyone.
• Ensure that all catering needs are met in a timely manner.
• Develop and implement procedures to improve productivity and product quality.

• Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
• Enhance employee morale by driving engagement and establishing an environment of trust and respect.
• Handle employee and management concerns and escalate concerns to the HR department.

 

EDUCATION/EXPERIENCE REQUIREMENTS

• High School Diploma required Supply Chain Management, Operations, or related field preferred
• Bachelor’s degree preferred
• Minimum 4 years’ experience in similar position, preferably in inflight catering or airport hub environment, food production, manufacturing, or another kitchen environment
• Minimum 4 years’ experience in leadership roles overseeing multiple non-exempt employees

 

QUALIFICATIONS:

• Strong leadership experience, preferably in a manufacturing, warehouse, or distribution center facility
• Strong communication skills with ability to communicate with non-exempt to upper management levels
• Strong understanding of operations, logistics, human resources, and safety
• Understanding of lean manufacturing principles and operational processes a plus but not required
• Good knowledge of HACCP & food safety standards
• Aptitude in showing self-initiative and follow-through
• Detail-oriented and ability to see high picture

 

PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

 While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee must also occasionally lift and/or move up to 50 pounds.  The temperature of the environment may fluctuate drastically from very cold to very warm temperatures.  The noise level may range from moderate to very loud.