And what if your talent were to take shape with us?
Posted on 05/12/2025
Mission
At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve.
Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands-on experience counts: even the CEO pushes trolleys.
About Newrest
Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.
Our services cover a wide range: airline catering, buy-on-board and duty-free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions.
More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.
Our activity in Germany :
- Main activity : Airline Catering
- Key clients: United Airline, LATAM, Saoudia, Egypte Air…
- Headcount : 600 people
We are looking to hire a CSM.
Main responsabilities :
- As the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team
- You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit
- Ensure information is clearly understood, completed and applied by everyone
- Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…).
- Ensure billing is correct: all items are charged at the right price.
- Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship.
- Provide centralized and fluid external / internal operational communication between the unit and clients.
- Control and monitors the crew comment: adequate response within 24h00.
- Ensure proper execution of corrective actions.
- Create business relationships with new customers, allowing the signing of new contracts.
- Ensure that the airline quality dashboard is maintained.
Profile
- Minimum 2 years of experience in commercial or customer services positions
- Experience in catering companies is mandatory
- A previous experience on Airlines customer services is appreciated
- English and German fluent
- Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
- Client satisfaction will be your priority
- Attention to detail
- Focussed on compliance at all time
- Resilient to stressful situations
- Well organized, rigorous and methodical yet flexible to adapt to local constraints
- Commercial awareness
- Hands on personality
- Excellent computers skills (Office Suite)
ABOUT NEWREST :
Specialist in out-of-home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.