And what if your talent were to take shape with us?
Posted on 11/11/2025
Mission
Account Management
- Serve as the primary point of contact for assigned airline and institutional clients.
- Ensure full understanding of each client’s expectations, SLAs, and operational specifications.
- Anticipate client needs and proactively propose service and product improvements.
- Lead regular performance reviews with clients (KPIs, audits, and feedback analysis).
- Coordinate contract renewals, price list update, amendments, and commercial discussions with the GM and Group support.
Customer Service & Communication
- Manage daily customer communication for operational follow-up, irregularities, and service recovery.
- Monitor flight operations and ensure alignment between production output and client requirements.
- Supervise complaint handling, corrective actions, and ensure client feedback loop closure.
- Prepare and distribute client reports (punctuality, discrepancies, quality issues, etc.).
- Support the onboarding of new clients and flight launches (coordination with operations and training teams).
- Plan and coordinate client visits, audits, menu presentations, and inspections.
- Ensure all stakeholders (operations, production, QHSE, HR, etc.) are briefed and aligned ahead of the visit.
- Receive and process all requests for VIP, charter, and ad hoc flights.
- Coordinate quotation preparation, internal validation, and client communication
- Follow up on billing, ensure accuracy of documentation and timely submission to finance.
Operational & Commercial Coordination
- Support menu changes, product validations, and client meal presentations.
- Work closely with the Executive Chef to ensure systematic costing of all new items prior to price submission.
- Ensure that all specs/datasheet are checked monthly by the 15th latest, for the next month menu change.
- Monitor cost and margin per client, identify opportunities for efficiency and revenue improvement.
- Contribute to tenders, pricing reviews, and contract performance analysis.
- Track and analyse customer KPIs (OTD, NCRs, satisfaction surveys, etc.)
Profile
- Minimum 5 years relevant experience in a similar role.
- Experience in Inflight or Airline Industry would be an advantage
- Bachelor’s degree or any equivalent.
- Excellent knowledge of HACCP and hygiene policies.
- Strong people and process management skills.
- Valid and Clean Certificate of Character
- Excellent computer skills (Microsoft, Word, Excel and PowerPoint).
- Fluent English and French, written and spoken.
ABOUT NEWREST :
Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.