Posted on 26/04/2025
Mission
- Provide support for all operational processes for economic and efficient service delivery
- Provide support in implementing the commercial planning process in coordination with the standard procedures of cross-functional departments.
- Ensure service deliveries are accurately invoiced through weekly and monthly reconciliation with invoicing department.
- Provide relevant support in conducting evaluation of key account commercial plans by generating forecasts from historical data.
- Carry out all activities as directed the Commercial Director and Unit Manager in relation to contract management process by monitoring any legal and compliance issues arising from service delivery to customer/ clients.
- Provide support on steering the internal documentation process on all matters with Commercial & Marketing implications.
- Provide support on all activities related to Customer Care programs and develop a feedback system to assess the level of customer satisfaction.
- Provide operational and administrative support on Chef Table presentations ensure customer’s recommendation and expectations are understood and implemented
- Provide support on airline audit, prepare stakeholders for audits and communicate all action points to responsible stakeholders
- Prepare menu specifications, crew information, schedule, and cycle change
- Investigate and resolve all customers’ enquiries, complaints and queries within record time.
- Prompt communication of information menu change, packing plan and galley plan and other relevant information to concerned departments
- Coordinate the delivery of all lounge cards to customers
- Maintain accurate and timely records and submission of all relevant reports
- Track and analyze all customers’ feedback and take appropriate action where needed
- Coordinate the dissemination of relevant information to departments
- Conduct commercial flight audits and chef table
Skills
Attention to Detail
Customer Focus
Customer Service
HACCP
Effective Communication
Proactive
Team Collaboration
Integrity
Data Analysis