Posted on 13/05/2025
Mission
As a Flight Handler you support activities at London Heathrow, servicing some of the world’s leading airlines. You will leave the Unit and be responsible for handing over the Inflight catering to the flight crew. No two days or challenges will be the same, so you need to think on your feet, solve problems in your head and deliver a world class service.
Location: London Heathrow
Reports to: Transport Manager
Salary: £16.37ph
Pay review underway, increase effective from 1st November 2024
Benefits:
Ø Average 40 hours per week
Ø Annual Leave of 28 days and increments bases on service.
Ø Free Meals & Parking on Site, first come first serve.
Ø Full training and full protective uniform supplied.
Ø Save for your future by becoming a member of the Pension Plan.
Ø Life Assurance of two times basic salary Income Protection Scheme.
Ø Year Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Ø Unlimited access to an online platform offering mental health and wellbeing support.
Ø Access to a 24hr virtual GP Service.
Ø Newrest Discounts Scheme, offering great deals 24/7 (also open to friends and family).
You must have
1) Full 5 years referencing details for the UK.
2) If for any part of the previous 5 years you have worked abroad, references will only be accepted for business accounts.
3) If you lived abroad and have a GAP period of less than 6 months you will have to provide bank statements from the person who supported you financially.
4) If you lived abroad and have a Gap of more than 6 months this is not acceptable.
5) In date Driving Licence.
Profile
Key Accountabilities and Responsibilities
1. Plan, coordinate daily workloads before the start of each shift and work with internal colleagues to meet daily deadlines.
2. Ensure all in-flight meals, special meals and products are assembled according to client flight specifications.
3. Place security seals on all storage trolleys ready for dispatch.
4. Deliver all items to aircraft and confirm menu briefing with crew to ensure flight is fully catered.
5. Ensure suite dressers dress cabins according to client’s specifications.
6. Responsible to make sure required airline standards are met regarding packing plans. (Full training and supporting documents will be given)
7. Effectively load airline food and catering supplies inside delivery trucks and at the Aircraft.
8. Utilise effective communications to minimise delays and resolve problems.
9. Multitask and work under pressure.
10. Lift and/or push approximately 50lbs.
11. Assist with other duties within various departments as and when required.
12. Adhere to Unit safety measures in place.
13. Adhere to Inflight services security compliance.
14. Adhere to clean as you go standard.
15. Interact with colleagues and clients on site in a professional manner at all times.
16. Comply with all unit Corporate, Social, Responsibility initiatives.
17. Ensure you are aware and comply with QHSE policies & procedures.
18. Ensure you understand Newrest Non-negotiables and adhere to these at all times.
19. Report all accident/hazards/near misses, in your area in line with Newrest requirements.
20. Ensure you understand, comply and abide by any new or amendments to policies, processes or working practices.
21. Any other duties as requested by your manager.
Knowledge and Skills
· Minimum 1 years’ airline industry, experience (desirable).
· An ability to work well under pressure and part of a team.
· Self-motivation, commitment, enthusiasm, the ability to work calmly under pressure and on your own initiative.
· Excellent communication skills, written and verbal with a customer centred approach to service delivery.
· Operational awareness, understand of HACCP, COSHH, requirements and any other training as specified by your manager