Newrest Toronto is hiring OPERATIONS MANAGER

Are you looking for a new challenge leading operations in a busy and diverse unit?

Are you ready for hot summers and cold winters in the vibrant city of Toronto?

Can you ensure that operational production deadlines are met whilst maintaining the highest quality of standards for our customers?

You passionate with culinary food, you are driven by operational excellence, by the achievement of objectives, by the rationalization of costs, processes, and organization. You are constantly looking for improvement and an international career within the group.

Joining Newrest means every day is different, every day is a new challenge.

MISSIONS :

Leadership and Management

• Infuse the Newrest culture throughout the unit via managers.
• Hold managers accountable for meeting expectations and KPI’s
• Mentor and coach managers as needed to ensure performance and adherence to policy and culture
• Train, coach and mentor managers and other direct reports in an effort to provide a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country.
• Ensure that all policies and procedures are followed per Newrest and client’s requirements
• Communicate effectively with all crew members and team members
• Hold team members accountable for all expectations

Operations/Logistics

• Fully responsible for the operations of the entire unit, 
• Ensure that all quality and safety procedures and program are adhered to by everyone.
• Ensure that all catering needs are met in a timely manner.
• Meet all KPI’s according to customer requirements and KPI standards
• Properly plan and foresee issues that may cause delays in timely arrival, poor quality, or safety hazard.
• Develop and implement operating methods and procedures designed to eliminate operating problems and improve product quality.

Finance

• Stay within proposed budget for all items.
• Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products complete and on-time to the customer.

Quality and Safety

• Ensure that all processes conform to the customer and Newrest specifications
• Comply at all times with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO)
• Investigate and complete incidents/accidents documentation
• Enforce safety processes and legal requirements for all processes

Human Resources

• Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
• Enhance employee morale by driving engagement and establishing an environment of trust and respect.
• Handle employee and management concerns and escalate concerns to the HR department.

• Bachelors in Operations Management, Business Management, or related field
• 5-10 years’ experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry 
• Strong leadership experience with experience in start-up or turnaround environments
• Strong communication skills with ability to communicate with non-exempt to upper management levels
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strong knowledge of HACCP & food safety standards
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Outstanding attention to detail and observation ability
• Strong analytical skills for interpretation of data to effectively manage risk

ABOUT NEWREST :

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/