Posted on 26/11/2025
Mission
- Provide technical assistance to employees or customers regarding Hardware Software and Network issues.
- Troubleshoot and resolve technical problems via Phone, E-Mail, Chat or in Person.
- Install configure and maintain Computer Systems, Software, Printers and other IT Equipment.
- Perform System Updates, Patches and Upgrades.
- Manage user accounts and permissions.
- Monitor IT Systems to identify potential issues and ensure smooth operations.
- Document issues and solutions in Ticketing Systems.
- Set up Workstations for new employees (Hardware, Software, Accounts).
- Complete required security documentation and ensure all items are correctly labeled.
- Ensure IT security compliance such as applying security policies and monitoring for risks.
Profile
- Location: Must be located in Frankfurt or near by and be able to travel to various locations (Berlin,Munich)
- Education: Bachelors Degree in Computer Sciences or related field.
- Expierence: Previous experience in help desk or technical support is preferred.
- Skills: Strong problem-solving abilities, Strong communicaton skills and the ability to work under pressure.
- Basic knowledge of remote support Tools (TeamViewer, RDP, Anydesk)
ABOUT NEWREST :
Specialist in out-of-home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.